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  • 1. Do you require a deposit?
    Yes, We require a 500.00 deposit, and the remaining balance is due 21 days before your event.
  • 2. How many guests does your venue accommodate?
    Our venue can hold up to 100 people.
  • 3. How do I reserve the date?
    We require a 500.00 NON-REFUNDABLE deposit to reserve your date. The remaining balance is due 21 days before your event. Once you choose a date and package and you are ready to book, we can send you the contract through email, where it can be signed electronically. Your date is reserved once the contract is signed and the deposit is paid. Dates are on a first PAID, first-served basis. We also require a $200.00 REFUNDABLE Damage deposit, which is refunded 7-10 business days after your event once your inspection is complete. You will receive your incidental fee back if the venue is returned in the same condition it was found in. This is NOT the same as a deposit!
  • 4. What is the cancellation policy?
    If any payment is not received by its due date or if full payment is not received on or before VENUE reserves the right to cancel your reservation and no refund will be given. The CLIENT agrees that ALL payments, with the exception of the security deposit, are non-refundable under any circumstances including cancellations by the CLIENT. The contract price is for a package of items and all items in said package will be made available to CLIENT. CLIENT is not entitled to a refund or compensation of any kind if the client chooses not to use the items included in the package. We will make every accommodation to reschedule requests as availability permits.
  • 5. When/how can I tour the venue?
    Due to the high volume of inquiries, we've implemented a venue appointment system to ensure that each visitor gets a personalized and focused experience while viewing the venue. Scheduling a tour allows us to accommodate your needs and provide the attention you deserve during your visit. Scheduling a venue appointment is easy. Simply visit our online booking system [Book here], where you can choose a convenient time for your tour.
  • 6. Are tables and chairs included?
    Every rental includes the following: 75 Clear Chivari Chairs 60in round tables 6ft rectangle tables Additional Tables and chairs can be purchased for an additional fee. We also offer a choice of gold Chiavari chairs for an additional cost as well.
  • 7. Can we bring outside food and beverages?
    Yes! You are able to bring your own food and beverages. Alcoholic beverages are also allowed but must be administered by a certified bartender. You MUST contact us in advance if you plan on using a certified bartender! Failure to do so can result in a canceled event. Bartenders must have the following: a copy of their bartender license and Liability insurance with Upscale Experience Venue listed on it. NO SELLING OF ALCOHOL ON THE PREMISES. The bartender must also get a day permit from the city which costs about $300.00 We can help with that!
  • 8. What is the earliest I can come into the venue to set up my decor?
    We only allow access to the venue for the time purchased. If your contract states that your booking is from 6pm-12am, the earliest you and your vendors will have access is 6pm. See question 9 for more information about purchasing additional hours.
  • 9. Do we have a kitchen?
    Yes, we have a small kitchen, with a fridge, a commercial microwave, hand wash-only sink!
  • 10. Do we need to bring trash bags or cleaning supplies?
    No, we will provide all of that for you!
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