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  • 1. Do you require a deposit?
    Yes, We require a 500.00 deposit, and the remaining balance is due 21 days before your event.
  • 2. How many guests does your venue accommodate?
    Our venue can hold up to 100 people.
  • 3. How do I reserve the date?
    We require a 500.00 NON-REFUNDABLE deposit to reserve your date. The remaining balance is due 21 days before your event. Once you choose a date and package and you are ready to book, we can send you the contract through email, where it can be signed electronically. Your date is reserved once the contract is signed and the deposit is paid. Dates are on a first PAID, first-served basis. We also require a $350.00 REFUNDABLE incidental FEE due 14 days before your event, which is refunded 2-5 business days after your event once your inspection is complete. You will receive your incidental fee back if the venue is returned in the same condition it was found in. This is NOT the same as a deposit!
  • 4. What is the cancellation policy?
    If any payment is not received by its due date or if full payment is not received on or before VENUE reserves the right to cancel your reservation and no refund will be given. The CLIENT agrees that ALL payments, with the exception of the security deposit, are non-refundable under any circumstances including cancellations by the CLIENT. The contract price is for a package of items and all items in said package will be made available to CLIENT. CLIENT is not entitled to a refund or compensation of any kind if the client chooses not to use the items included in the package. We will make every accommodation to reschedule requests as availability permits.
  • 5. When/how can I tour the venue?
    We have an open house every Wednesday and Thursday between 5:30pm-7:00pm. No appointment is needed. You can also check out our virtual tour located under the section "The Venue". ​
  • 6. Are tables and chairs included?
    Every rental includes the following: 75 Clear Chivari Chairs 10-15 60in round tables 6-8 6ft rectangle tables Additional Tables and chairs can be purchased for an additional fee. We also offer a choice of gold Chiavari chairs for an additional cost as well.
  • 7. Can we bring outside food and beverages?
    Yes! You are able to bring your own food and beverages. Alcoholic beverages are also allowed but must be administered by a certified bartender. You MUST contact us in advance if you plan on using a certified bartender! Failure to do so can result in a canceled event. Bartenders must have the following: a copy of their bartender license and Liability insurance with Upscale Experience Venue listed on it. NO SELLING OF ALCOHOL ON THE PREMISES. The bartender must also get a day permit from the city which costs about $300.00 We can help with that!
  • 8. What is the earliest I can come into the venue to set up my decor?
    We only allow access to the venue for the time purchased. If your contract states that your booking is from 6pm-12am, the earliest you and your vendors will have access is 6pm. See question 9 for more information about purchasing additional hours.
  • 9. Do I have to pay for the hours when I’ll be decorating?
    Yes. All additional hours needed prior to set up is $175.00 an hour. ❖ There is a $200.00 early setup fee if you wish to set up for your event the night before (as availability permits). You should check with your event coordinator on how many additional hours you would need to set up.
  • 10. Is there a incidental deposit and cleaning fee?
    Yes, we require a $350.00 refundable security fee due ONE MONTH prior to your event. Which is refunded 7-10 business days after your event once your inspection is complete. A $450 cleaning fee is optional to add to any of our packages. You can leave the place AS IS and we will clean up all of your decorations and food. EVERYTHING will be thrown away, so please make sure to take items you want/need.
  • 11. Do we have a kitchen?
    Yes! Every venue rental includes kitchen access to the fridge, sink and cabinet space! Food should be prepared prior to arriving at the venue as we do not have a stove. However, for your convivence we have the following appliances available for use during your venue rental: Fridge Cabinet space Microwave
  • 12. Do we need to bring trash bags or cleaning supplies?
    No, we will provide all of that for you!
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